FRequently asked questions

Orders placed before 3pm EST are usually shipped out the same business day. Orders placed after 3pm EST or on weekends or holidays are usually shipped the next business day.

Please note these times are estimates.

Our orders are shipped directly from our manufacturer in Ava, MO.

Depending on your location, domestic shipping within the U.S. usually takes between 2-8 business days.

International shipping can take between 2-3 weeks but you should check with your local postal services for delays or interruptions.

Please note these are estimates and delivery times can fluctuate.

If you do not receive a tracking number after 7 business days, please email us at hello@bitterandspice.com

The majority of our orders are shipped via USPS in the United States. For larger orders, we may ship with UPS.

We ship worldwide with USPS, FedEx, or DHL

Shipping for orders to the U.S. is free! We pay your shipping.

For international shipments, shipping rates may vary. Please note prices are listed in USD and Bitter & Spice is not responsible for customs, duties, or exchange rates.

If you need to cancel or change an order please contact us immediately. Once an order has shipped (usually the same business day), we can no longer make changes or cancel it. However, while your order is being processed, we will gladly make any changes or cancellations.

Once your order has shipped, you will receive a shipping confirmation email with a link to check the status of your order. Please keep in mind that it may take 24-48 hours for your tracking information to update on the carrier's site.

Most of our packages are shipped with USPS within the U.S. However, USPS is not always consistent when scanning packages during transit. Your tracking information will only update once the shipping carrier scans the package. You may want to follow up with USPS for further information.

If you shipped your order to the wrong address, please notify us immediately at hello@bitterandspice.com. If your order is still being processed, we can change it. However, if it has shipped already, we can no longer make any changes.

Bitter & Spice is not responsible for any missing deliveries due to address forwarding or incorrect addresses. Therefore, please ensure that the shipping information is complete and accurate.

We have a 120 day money back guarantee on Super and Regular Strength Wild Siahga products. All other products have a 30 day money back guarantee.

Please visit our Refund Policy page for more information.

Siahga (pronounced see-ah-ga), the wild mushroom used in our products, is just one of the 14,000 mushroom species that are known. Mycologists estimate about 140,000 on Earth! It is not the same as the more common chaga mushroom which has kidney damaging oxalates.

Siahga is a conk mushroom, which means it grows on trees and does not have a cap or stem. It has been used by Native American medicine men and women of the Northern Plateau People of the Columbia River basin for thousands of years. The Nez Perce tribe called the mushroom 'Siahga' which means 'To Give Life' or 'Healing'. They have recently chosen to share Siahga with the world so everyone may receive its healing benefits.

These indigenous tribes carefully harvest, clean, and then send the Siahga to our manufacturer. After that, the Siahga is brewed into a concentrated tea using hot water extraction that breaks down the hard cell walls of the mushroom, making the beta-glucans more bioavailable.

Over 15 years were spent formulating this mushroom superfood that will assist the body in healing.

We are proud to bring this beneficial mushroom to the world.

For best results, take 2mL (Regular Strength) or 4mL (Super Strength) Wild Siahga daily in a glass of water or with food.

Dosage may be spaced out during the day for a continuous boost of the immune system or all at once if preferred.

Start slowly with 1mL and increase dosage every few days until full dose is reached. For chronic conditions, we recommend taking 4mL of Super Strength Wild Siahga and 6 capsules of the Defense Pro each day.

Eating a clean, plant-based diet rich with fruits, vegetables, grains, and legumes is recommended for faster results. Eliminating processed foods, sugar, dairy, meat, alcohol, and bread are beneficial as well. Increase daily water intake.

Taking it with a good probiotic and a plant-based digestive enzyme is recommended. Wait 2 hours before or after taking Wild Siahga to use probiotic supplements as the essential oils will kill off the probiotic strains.

Please check with your holistic healthcare practitioner before introducing any new dietary supplements into your health regimen.

Yes, you may take the recommended dosage and build up slowly.

Always check with your holistic healthcare provider before introducing any new dietary supplements to your health regimen.

Our Chief Medicine Man says: "About 1/2 of the people allergic to mushrooms can take the Wild Siahga without any issue.  The other half do have issues.  We recommend you start out very slowly, like 5 drops in water, and then see how your body responds.  After 6 hours you can take another 5 drops.  If there are no issues, then slowly increase your dosage over the next few days, weeks, or months.  Since everyone is different, you want to listen to your body and go with how you feel."

Please check with your holistic healthcare practitioner before introducing any new dietary supplements into your health regimen.

As the body detoxes, some people may experience normal detoxification symptoms such as headache, cold/flu like symptoms, fatigue, nausea, dizziness, lethargy, and defecation.

This occurs because the body has just been given a boost and is working hard to eliminate viruses, bacteria, parasites, and pollution. When your body is dumping more toxins into your blood stream than it can eliminate, detoxification symptoms may occur.

Our Chief Medicine Man says: "In order to become healthy, you need the "gunk" removed but you also do not want to suffer during this process.  So, drink more water, eat healthier foods and avoid the "junk", and cut back on your Wild Siahga intake for a few days.  From there, slowly build up as your body can handle it." 

Please check with your holistic healthcare practitioner before introducing any new dietary supplements into your health regimen.

Siahga is treated like a food by the body. There are no known contraindications but please proceed slowly and see how you feel. Let your body slowly build up to the recommended dose as you feel your body can handle it.

If you are currently taking probiotics, be sure to take them 2 hours apart from our Wild Siahga extracts.

Please check with your holistic healthcare practitioner before introducing any new dietary supplements into your health regimen.

Yes. You would dose according to the child's body weight and slowly build up if the child is suffering from a chronic health condition.

A healthy, 50 pound child should take a 1/4 (1mL) to 1/3 (1.25mL) of an adult dosage.

Please check with your child's holistic healthcare practitioner before introducing any new dietary supplements into their health regimen.

Yes! We take quality, purity, and safety very seriously and follow strict GMP regulations in our US based facility. We test for heavy metals, pathogens, and microbial contaminants. We also batch test raw materials coming in, in addition to pulling bottles off the shelf to test for the proper formulations.

Normally, the first month is the detox and build up month. However, many people may already start experiencing positive results such as better sleep, better bowel movements, improved energy, lowering of blood pressure, etc. The real healing usually occurs in the second, third, and fourth months. This time varies based on a person's body and lifestyle. By the fourth month, the majority of people have experienced significant or total improvements.

Most people report experiencing better sleep, better bowel movements, improved energy, lowering of blood pressure, lowering of cholesterol, and more. They also report getting sick less often or for shorter durations.

If you are having regular bloodwork done, your tests may show significant improvements. Those dealing with cancer may see decreases in cancer tumor markers.

For best results, adults take 6 capsules by mouth before bedtime or early in the morning.

For children, dose according to size/weight. To dose by weight, use 1 capsule for every 25 pounds of body weight. For example, a 50 lb child would take 2 capsules.

Begin with 1 capsule and increase daily to recommended dosage.

Please consult with your holistic healthcare practitioner prior to introducing any new dietary supplements into your health regimen.

Most supplements have a recommended serving size of only one or two pills a day. Chances are, depending on the ingredients used, it does not contain the correct amount of vitamins and minerals your body needs to truly make a significant difference. Which means it is wasting your time and money.

Furthermore, they are in the improper form and size for our cells to be able to absorb and use. Although manufacturers have found ways to compress ingredients, they have not found a way to compress everything we need into a single tablet. That is why many essential minerals are either left out or only tiny amounts are added.

With Defense Pro, your body is receiving a significant amount of vitamins, minerals, and bioavailable compounds at the right form and size. It has mushrooms, greens, herbs, probiotics, and prebiotics to assist the body in many different ways. As most honest supplement manufacturers will tell you, it requires a higher dose to get the full benefits.

Yes, you may take the recommended dosage of 6 capsules daily.

Always check with your holistic healthcare provider before introducing any new dietary supplements to your health regimen.

As the body detoxes, some people may experience normal detoxification symptoms such as cold/flu like symptoms.

Drink more water, eat healthier foods, and slowly build up as your body adjusts.

Please check with your holistic healthcare practitioner before introducing any new dietary supplements into your health regimen.

Defense Pro is treated like a food by the body. There are no known contraindications but please proceed slowly and see how you feel. Let your body slowly build up to the recommended dose as you feel your body can handle it.

If you are currently taking our Wild Siahga extract, be sure to take them 2 hours apart from the Defense Pro as the essential oils will kill off the probiotic strains.

Please check with your holistic healthcare practitioner before introducing any new dietary supplements into your health regimen.

The ingredients in Defense Pro are Non-GMO, Organic, Wildcrafted, and Vegan.

However, it is not labeled as Vegan because the capsules used are Bovine Gelatin (Kosher certified) due to the potential toxic/carcinogenic effects of Vegetarian Capsules. For more information on the hidden dangers of 'veggie caps' you can check out our blog post here.

Refrigeration is not required for Defense Pro.

However, refrigeration may help them last longer because of the live cultures.

Defense Pro combines the Wild Siahga mushroom, greens, herbs, probiotics and prebiotics for improved immune function and gut health.

Defense Pro was formulated with 3 goals in mind:

1. Reverse and regulate low pH thus preventing acidosis and the diseases it causes.

2. Maintaining proper internal probiotic balance that not only protects against illness but also promotes optimal health and vitality.

3. The modulation of the immune system to ensure the body’s ability to destroy cancer cells, protect against biological attacks and pollution, and produce an abundance of stem cells to assist regeneration.

No. Defense Pro is more than just a probiotic. It contains mushrooms, greens, and herbs for high concentrations of vitamins, minerals, 3-beta-D-glucans, bitter triterpene compounds, anti-tumor polysaccharides, and much more to achieve a homeostatic balance of the body’s chemistry.

It contains many alkalizing, immune building, and overall body support properties as well as a full spectrum of ionic plant minerals needed by our bodies.

What truly sets Defense Pro apart is the addition of the powerful Wild Siahga mushroom which makes everything work more synergistically and Organic Watercress as the main ingredient. Most supplements contain cheaper, less effective greens. There is nothing on the market that comes close to Defense Pro!

There are 21 Organically grown strains: 

1. Bacillus subtilis: Bolsters the immune and digestive systems. Relieves intestinal ailments like constipation, abdominal inflammation, diarrhea, and so forth. Assists to restore the normal gut flora by inhibiting the growth of bad bacteria and assists to regulate liver function.

2. Bifidobacterium animalis: Assists to maintain balance in the gut and improve digestive functions. This probiotic produces acids that protect the body from the bad bacteria, reduces pH levels, produces vitamin B that enhances liver function, exhibits antioxidant properties, boosts the immune system, relieves allergies, and benefits diabetes by improving glucose tolerance and insulin levels.

3. Bifidobacterium bifidum: Considered essential for proper digestion and digestive health. It keeps the more harmful bacteria in check, assists the immune system, reduces inflammation, and has antioxidant properties.

4. Bifidobacterium breve: Breaks down carbs (sugar & starch) into nutrients for easy absorption in the body. Lowers the pH in the intestinal tract, inhibits bad bacteria growth, and boosts the immune response. May be beneficial to reduce bloating and other digestive ailments, regulate blood sugars, suppress allergies, and promote bone health.

5. Bifidobacterium infantis: Boosts the formation of lactic acid and feeds on natural fructose. Improves nutrient absorption, regulates bowel function, supports the immune system, reduces inflammation, and may produce B vitamins.

6. Bifidobacterium lactis: This friendly lactic acid bacteria aids in digestion, especially lactose intolerance, and nutrient absorption. Boosts the immune system, balances the gut, improves oral health, regulates insulin levels, regulates metabolism, and stabilizes mental health.

7. Bifidobacterium longum: Assists to prevent infections, boosts the immune system, reduces inflammation, improves fatty liver function, purifies the kidneys, lowers cholesterol, and increases the production of short fatty chains.

8. Lactobacillus acidophilus: Attributes to the fermentation of sugars into lactic acid in the intestines and assists to restore the good gut flora, lower cholesterol levels, and is considered beneficial to reduce yeast infections.

9. Lactobacillus bulgaricus: Balances proper gut flora, regulates the pH in the small intestine, boost the immune function, improves digestion, and inhibits dental diseases.

10. Lactobacillus casei: Known to produce the anylase enzyme that may improve metabolism, regulate insulin levels, aid with digestion, and support immune health. Assists IBS, Crohns, lactose intolerance, and overall body health.

11. Lactobacillus gasseri: This is known as the weight-loss bacteria due to having a positive effect on metabolism, resulting in less fat being absorbed. Some benefits include enhancing the immune function and aiding with digestion.

12. Lactobacillus helveticus: Shown to lower anxiety, depression, and anger in the test subjects, as well as improving problem-solving ability.

13. Lactobacillus lactis: Breaks down carbohydrates and beneficial for improved immune response, strengthening resistance to infections, alleviating allergies, lowering blood pressure, improving bone density, and improving skin. Has antioxidant and cancer-fighting properties.

14. Lactobacillus peracasei: Is an immune builder that enhances the natural killer cells. Assist to modulate digestion and gut issues, inhibits fat absorption, revives the metabolism, alleviates allergies, and improves liver function.

15. Lactobacillus plantarum: Creates a balance for digestive enzymes, produces B vitamins, increases iron and calcium absorption, stimulates the digestive system, and lowers inflammation. Known for producing antibiotics that attack the bad bacteria. Useful for diabetes, eczema, liver function, and strengthening the immune system for overall body health.

16. Lactobacillus reuteri: Important for gut health by increasing blood levels of vitamin D, B12, and B9 production. Beneficial for regulating bowel functions, reducing gut inflammation, stabilizing thyroid functions and metabolism, lowering cholesterol, and assists to fight infections.

17. Lactobacillus rhamnosus: Beneficial for weight management, diabetes, gastrointestinal issues, and allergies by strengthening the body’s immune system.

18. Lactobacillus salivarius: Breaks down carbohydrates, builds the immune system, creates balance in the gut, strengthens dental health, improves liver function, and deters diabetes tendencies.

19. Pediococcus acidilactici: Has many benefits for the whole body that includes enhancement to the immune response and relieving digestive symptoms of constipation, diarrhea, and so forth.

20. Pediococcus pentosaceus: Is known to relieve allergies, digestive ailments, and support the immune system for better health.

21. Streptococcus thermophilus: Highly beneficial for lactose intolerance, improving overall digestion balance and bowel function, and beneficial for enhancing the immune system.

Yes. Defense Pro can be opened up and added to food, smoothies, etc.